Further proof that while insurance companies might use the same English words as ordinary people, they’re speaking a different language.

In an e-mail about a policy renewal they say in the first paragraph (emphasis added by me)

We’re now offering you the opportunity to renew your policy

But in the second paragraph say

For your continued protection and to ensure that your insured property remains covered, we’ll automatically renew your policy and deduct the premium from your account.

Which is utterly contradictory to the first paragraph. Given that I never gave permission for Youi to automatically renew the policy, and having already switched to another cheaper insurance provider (because Youi was a long way from being the cheapest) it was somewhat of a surprise on checking my credit card statement to find that my car was now insured twice!

On calling Youi they cancelled my policy and said that I would get a full refund, with the usual cancellation fee to be waived. Checking my credit card statement later I found that I had only received a partial refund, and had been charged a cancellation fee. Another phone call to them and they promised to sort it out and refund the cancellation fee. It took another 5 days to receive that refund.

Youi are marketing themselves as the company where you save. From my experience the only way “Youi” and “save” go together is if you save yourself time, money and bother by steering clear of them.

The last time I checked, salt is plain old sodium chloride (NaCl) regardless of country of origin, how it was collected, from what physical location, or who sells it. By that reckoning, this product has at least three superfluous adjectives and a needless genitive.

Anybody want to buy some spare words? They’re as cheap as (the salt on) chips.

For Father’s day I was given a DVD movie, and inside the case was a glossy page proudly proclaiming how I could not only watch this movie the old fashioned way by making a plastic disc spin inside a black box sitting under the telly, I could get access to a digital copy that I could “WATCH ANYTIME, ANYWHERE”.

Anytime? Well except for the disclaimer that the offer is “Subject to expiry”.

Well to be fair, the ability to redeem the offer is subject to expiry, but after that you can access the content anytime, right? Not necessarily, as the terms and conditions say that they

“reserve the right to change, suspend, remove, or disable access to the UV Content, or other materials at any time without notice”

So the “Anytime” promise is a bit of a dud, so what about “Anywhere”? Well except for the disclaimer that “the UltraViolet service is not compatible with all devices”  and “compatible devices are subject to change.”

So the promise of “Anytime, Anywhere” is more “Sometime, somewhere, perhaps, if we feel like it”.

I find it so depressing that commercial organisations can get away with using words in a manner so divorced from the actual meaning of the words.

I received today yet another egregious example of a “privacy statement” – this time from AAMI, who also remind me that “Privacy is Important” ..… but then go on to a wide ranging list of 26 bullet points of places where they may disclose my personal information, including to

“social media and other virtual communities”

What a wad of worthless words.

One of the insurance companies I deal with …

Terri Scheer Insurance, members of the Suncorp Group.

… sent me a …

… because as they remind me in big letters at the top of the statement …

Isn’t that comforting? Well no. Because when you read the privacy statement they say …

“We may disclose your personal information to and/or collect your personal information from:”

followed by a bullet list of 22 items, including this shocker!

“Social media and other virtual communities and networks where people create, share or exchange information”

Yikes!!! So their “privacy” statement says that they can publish and share all my personal details on their (or anyone’s) FaceBook page, or multitudinous other places and organisations. Their list is so expansive, that the only thing I’m reasonably sure of is that they can’t share my information with your pet dog and cat. So now I can sleep easy knowing that the Rovers and Mittens of the world won’t be getting their paws on my mobile phone number and date of birth anytime soon.

If truth be told, that’s not a “Privacy Statement” it’s an “Unprivacy Statement.”