I think I know why NRMA insurance aren’t answering phone calls in a timely manner, they’ve assigned all available resources to direct marketing. In the last month I’ve received multiple physical mail, phone calls, and e-mails to multiple addresses pushing their stuff. While unsubscribing from an e-mail list I noticed this …

Say what! Up to 5 working days (= 1 week) to unsubscribe from an e-mail list! What century are they working in?