Our home phone disconnection saga continues. It’s been 16 days since our phone was disconnected in error and there’s still no end in sight. I discovered last night that now our voicemail has been disconnected, so that people ringing our number no longer get the voice message I put on explaining the situation, but now just get a “This number has been disconnected” message.

My initial private prognostication 16 days ago when this saga began was that it would take a month to sort out. Today I’m feeling like I will be lucky if its sorted by Christmas time.I’m not at all surprised that the Telecommunication Industry Ombudsman received 197,000 complaints last financial year.

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