Sensory overload

I visited a multilevel consumer sensory overload facility on the weekend (otherwise known as a Westfield shopping centre) and had difficulty in locating a particular shop. I grabbed a centre complex map from the info desk and was disappointed to find that it had no compass bearings or scale!

I suppose it’s all part of the design of prolonging your time inside in the hope of extracting more cash from the wallet.

Note to Westfield: please consider issuing visitors to your facility with emergency beacons that can be activated in times of sensory overload and severe disorientation, so that SWAT teams of consumer advocates can come to the rescue of dazed and confused shoppers.

[This content was originally posted to Google Buzz, #144]

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